Return & Refund Policy

At PC Store Hub, customer satisfaction is our priority. We want you to be confident when purchasing computers, laptops, desktops, monitors, gaming products, and accessories from us.

Return Eligibility

Eligible products may be returned within 30 days of delivery, provided that:

  • The product is in its original condition.

  • The product has not been physically damaged or misused.

  • All original accessories, cables, manuals, and packaging are included where applicable.

  • The product is returned with proof of purchase or the original order number.

Some products may have different return conditions. Any product-specific return terms shown on the product page will take priority.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged through misuse, accidents, or improper installation.

  • Products with missing components or accessories.

  • Items that have been physically modified or altered.

  • Software, digital products, or downloadable items once accessed or activated.

  • Products specifically identified as non-returnable at the time of purchase.

How to Request a Return

To request a return, please contact PC Store Hub with:

  • Your order number

  • Product name

  • Reason for the return

  • Photos or videos of the product, if applicable

Our support team will review your request and provide return instructions if the item qualifies.

Please do not send products back without receiving return instructions from our team.

Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

Damaged or Defective Products

If you receive a product that is damaged, defective, or significantly different from what was ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, or other information to help us evaluate the issue.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution.

Return Shipping

If the return is due to an incorrect item being shipped, a defective product, or damage that occurred during shipping, PC Store Hub may cover the applicable return shipping costs.

For returns due to a change of mind or other reasons not related to a product defect or shipping error, the customer may be responsible for return shipping costs.

Exchanges

Where available, eligible products may be exchanged for another product of equal or different value.

If the replacement product has a higher price, the difference may need to be paid before the exchange is processed.

Refund Delays

If you have been notified that your refund has been issued but have not received it yet, please allow additional processing time for your bank or payment provider.

If the refund remains unavailable after the expected processing period, please contact PC Store Hub support.

Contact Us

For return, refund, or exchange questions, please contact the PC Store Hub support team and include your order number.

PC Store Hub
Your trusted destination for computers, laptops, gaming PCs, monitors, and accessories.